Procurement & Facilities Service Associate
About Our Office:
The Office of the Tennessee Comptroller of the Treasury is responsible for the audit of state and local governmental entities and participates in the general financial and administrative management and oversight of state government. The Office is led by Comptroller Justin P. Wilson, a constitutional officer who is elected by the Tennessee General Assembly.
In the Comptroller’s Office, we strive to deliver on our mission to make government work better. We believe our success as an office depends on finding opportunities for employees to accomplish our office’s goals and answer challenges to make things better.
We want every member of our team to be excited to come to work every day and be challenged. Through dedicated hard work and commitment, every Comptroller’s Office employee accepts personal responsibility to accomplish our mission and uphold it.
The Comptroller’s Office of Management Services (OMS) provides administrative and support services to the Comptroller’s divisions. As a member of the Sourcing & Facilities Service Team, this position is responsible for creating an exceptional customer service experience while fulfilling sourcing and facilities requests in a cost-effective manner. This position also performs additional duties as assigned.
The requirements listed below are representative of the competency, knowledge, skill, and/or ability required with or without reasonable accommodation. The candidate should have excellent verbal and written communication skills, outstanding organizational skills, and work well in a team environment. Customer service skills must include friendliness, patience and empathy. Candidates should be detail oriented, should thrive in a fast-paced environment and should welcome and/or lead change while placing accuracy, consistency, confidentiality, and integrity at a very high priority. Candidates should successfully identify, analyze and solve problems, including those with large datasets; approach problems in a positive manner and view obstacles as solvable challenges. Candidates also must be able to quickly learn new computer applications, possess proficiency in Microsoft Office tools and be able to lift at least 60 pounds on a regular basis.
Major responsibilities for this position will include:
Cultivate positive customer relationships and contribute to a service-oriented culture.
Resolve routine problems and escalate more complex issues to management as needed.
Invite customer feedback, comments and suggestions, as well as complaints, and review with team members so that improvements can be identified and made to existing processes or procedures.
Collaborate with customers and team members to identify needs for goods and/or services and obtain competitive quotes. Enter and monitor orders and requisitions and, as applicable, receive purchased items to verify the accuracy and condition of the shipment. Follow-up with vendors on late shipments to determine the cause and find a resolution.
Assist, as needed, with completing on-site facilities requests, projects and events.
Serve as back-up to the Mail Clerk and assist with off-site deliveries and pickup as needed.